Track Your Order

How to Track Your Order (Easy Steps!)

1. Find Your Tracking Number: Check your email inbox! We sent you a shipping confirmation email with your unique tracking number as soon as your order shipped. (Check your spam folder if you don’t see it!)
2. Enter Your Tracking Number: Use the tracking tool below to check the status of your delivery.

Enter your Tracking Number:

Track My Order

Understanding Your Order Status

Here’s a breakdown of what each order status means:

• Order Received: Your order has been successfully placed and is awaiting processing. We’re excited to get started!
• Processing (1-2 business days): We’re carefully preparing your order for shipment. This includes quality checks and packaging.
• Shipped: Your order has left our warehouse and is on its way! You can now track its progress using the tracking number provided in your shipping confirmation email.
• Out for Delivery: Your order is with the delivery driver and is expected to arrive today! Get ready to welcome your new EMBER GLIMMER LLC! 🥳
• Delivered: Your order has been successfully delivered to your shipping address. Enjoy your EMBER GLIMMER LLC timepiece!

Tracking Information Timeline

This section will display a timeline of tracking events once you enter your tracking number. It will show you the date, time, and location of each scan, providing a clear picture of your order’s journey.

What If My Tracking Isn’t Updating?

Sometimes, tracking information can take up to 24-48 hours to update. If you haven’t seen any updates for more than 48 hours, don’t worry! Here are a few things to check:

• Double-Check Your Tracking Number: Ensure you’ve entered the correct tracking number. A small typo can prevent accurate tracking.
• Give it Time: Occasionally, there might be a slight delay in updates due to carrier processing. Check back later.
• Contact Us: If you’re still concerned after 48 hours, please don’t hesitate to contact our support team. We’re here to help!

Delivery Issues and Solutions

We strive to ensure smooth deliveries, but sometimes unexpected issues can arise. Here are some common delivery issues and how to address them:

• Missing Package: If your tracking shows “Delivered” but you haven’t received your package, check with your neighbors or your local post office. If you still can’t locate it, contact us immediately.
• Damaged Package: If your package arrives damaged, please take photos of the damage and contact us within 48 hours of delivery. We’ll work with you to resolve the issue.
• Incorrect Address: If you entered an incorrect shipping address, please contact us as soon as possible. We’ll do our best to update the address with the carrier if possible.

Need Help? Contact Us!

If you have any questions or concerns about your order, our dedicated support team is here to assist you.

• Phone: +1 (859) 744-2954
• Email: support@emberglimmer.us

Our support hours are 9 AM – 5 PM EST, Monday – Friday.

Frequently Asked Questions

Our Shipping Partners

We partner with reliable shipping carriers to ensure your Emberglimmer LLC timepiece arrives safely and on time.

• USPS
• UPS
• FedEx

Order Modification Requests

Need to make a change to your order? We understand that things happen! While we strive to process orders quickly, we’ll do our best to accommodate modification requests. Please contact us immediately with your order number and the details of the change you’d like to make. Keep in mind that modifications may not be possible once your order has been shipped.