Men’s Fashion Quartz Watch with Minimalist Design and Waterproof Build

Return and Refund Policy

EMBER GLIMMER LLC: Our Promise to You – Worry-Free Returns & Exchanges ✨

At EMBER GLIMMER LLC, we’re confident you’ll absolutely love your new timepiece. We meticulously craft each watch to be a timeless heirloom, a statement of your legacy. But we also understand that sometimes things don’t work out as planned. That’s why we offer a completely hassle-free return and exchange policy, designed with you in mind. We want you to feel confident and excited about your purchase, knowing that we’ve got your back.

Enjoy a generous 30-day window to decide if your EMBER GLIMMER LLC watch is the perfect fit. And the best part? Returns are always FREE! We believe in making the process as easy and stress-free as possible.

1. Return Policy Overview: Your Satisfaction, Guaranteed

Our commitment to your satisfaction is paramount. If, for any reason, you’re not completely happy with your EMBER GLIMMER LLC timepiece, you can return it within 30 days of the delivery date for a full refund or exchange. No questions asked (well, maybe a few friendly ones to help us improve!).

• 30-Day Guarantee: Take your time to experience your new watch. If it’s not a perfect match, simply return it.
• Free Returns: We cover the cost of return shipping. No hidden fees or surprises.
• Quick Processing: We’ll process your refund or exchange as quickly as possible.

2. What Can Be Returned? (Keeping It Simple)

We want to make this easy. Here’s what can be returned:

• New & Unworn: Items must be returned in their original condition, with all original packaging, tags, and protective stickers intact. Think of it as returning it just as you received it.
• Within 30 Days: Returns must be initiated within 30 days of the delivery date.

In short, as long as the watch is in resalable condition, we’re happy to accept the return. If the watch shows signs of significant wear and tear, we may have to refuse the return or offer a partial refund. We’re reasonable people, and we’ll always strive to find a fair solution.

3. Return Process: 3 Easy Steps

Returning your EMBER GLIMMER LLC timepiece is a breeze:

1. Initiate Your Return: Visit our support@emberglimmer.us or call us at +1 (859) 744-2954. Our friendly customer service team will guide you through the process and provide you with a pre-paid return shipping label.
2. Pack Your Item Securely: Carefully repack the item in its original packaging, including all accessories and documentation. This helps protect the watch during transit.
3. Ship It Back: Affix the pre-paid return shipping label to the package and drop it off at your nearest authorized carrier location (e.g., USPS, FedEx, UPS).

That’s it! We’ll keep you updated on the status of your return every step of the way.

4. Refund Methods and Timeframes: Getting Your Money Back Quickly

Once we receive your returned item and verify its condition, we’ll process your refund promptly. Here’s what you can expect:

• Refund Method: Refunds will be issued to the original payment method used for the purchase.
• Processing Time: Please allow 5-7 business days for the refund to appear on your statement. This timeframe may vary depending on your bank or credit card company.
• Communication: We’ll send you an email notification when your refund has been processed.

We understand that waiting for a refund can be frustrating, and we’ll do everything we can to expedite the process.

5. Exchange Policy: Find Your Perfect Match

Want to exchange your watch for a different size, color, or even a completely different style? No problem! We make exchanges simple:

• Same Value Exchange: You can exchange your item for another item of equal value.
• Initiate Your Exchange: Contact us at support@emberglimmer.us or call us at +1 (859) 744-2954 to arrange your exchange. Let us know which item you’d like to exchange for.
• Free Return Shipping: We’ll provide a pre-paid return shipping label for you to send back the original item.
• New Item Shipped: Once we receive the returned item, we’ll ship out your new selection right away.

We want you to be completely satisfied with your Emberglimmer LLC timepiece. Exchanges are a great way to ensure you get exactly what you’re looking for.

6. Return Shipping: It’s On Us! 🚚

As mentioned, return shipping is absolutely FREE for all eligible returns within the 30-day return window. We’ll provide you with a pre-paid return shipping label, making the process as convenient as possible. Just print the label, attach it to the package, and drop it off at your nearest authorized carrier location.

7. Damaged or Defective Items: We’ll Make It Right

We take pride in the quality of our timepieces, but in the rare event that you receive a damaged or defective item, please contact us immediately at support@emberglimmer.us or call us at +1 (859) 744-2954. We’ll work quickly to resolve the issue and ensure you receive a replacement or a full refund.

• Photos Help: Please provide photos of the damage or defect when you contact us. This will help us assess the situation and expedite the resolution process.
• Replacement or Refund: We’ll offer you the choice of a replacement (if available) or a full refund.

Your satisfaction is our top priority, and we’ll go above and beyond to make things right.

8. Non-Returnable Items: Understanding the Exceptions

While we strive to accommodate all returns, there are a few exceptions:

• Customized or Engraved Items: Items that have been customized or engraved are not eligible for return unless they are damaged or defective.
• Final Sale Items: Items marked as “Final Sale” are not eligible for return or exchange.
• Items Damaged by Misuse: Items that have been damaged due to improper care, accidents, or misuse are not eligible for return.

We’ll always be transparent about these exceptions and will clearly indicate them on the product page or at the time of purchase.

9. International Returns: We’re Here to Help, Wherever You Are

For international orders, the return process is slightly different. Please contact us at support@emberglimmer.us for specific instructions and to obtain a return authorization. While we strive to offer free returns globally, return shipping costs for international orders may be the responsibility of the customer in certain circumstances. We’ll discuss this with you during the return authorization process.

10. Contact Information for Return Questions: We’re Just a Call or Click Away

Have questions about our return policy or need assistance with a return? We’re here to help! Contact our friendly customer service team:

• Email: support@emberglimmer.us
• Phone: +1 (859) 744-2954
• Address: 1927 STANTON WAY, LEXINGTON, KENTUCKY 40511, USA
• Service Hours: 9 AM – 5 PM EST, Monday – Friday

We’re committed to providing exceptional customer service and ensuring your complete satisfaction. Don’t hesitate to reach out – we’re always happy to assist you!